Enhancing Operational Efficiency with Analytics-Driven BI
In effect, business analytics uses the trends that BI helps businesses to understand, to solve problems before they occur. Customer interaction analytics are crucial to business intelligence initiatives in many contact centres. As customer experience becomes the most important differentiator for all brands, interaction analytics can be used to monitor calls and digital conversations. Business intelligence systems in the contact centre can show which performers are the most effective at handling calls.
Like data engineers, data analysts must possess a broad range of technical skills. They are commonly fluent in using not only basic data analysis programs such as Excel…Continue Reading